- cross-posted to:
- technology@lemmy.zip
- cross-posted to:
- technology@lemmy.zip
The next time you’re due for a medical exam you may get a call from someone like Ana: a friendly voice that can help you prepare for your appointment and answer any pressing questions you might have.
With her calm, warm demeanor, Ana has been trained to put patients at ease — like many nurses across the U.S. But unlike them, she is also available to chat 24-7, in multiple languages, from Hindi to Haitian Creole.
That’s because Ana isn’t human, but an artificial intelligence program created by Hippocratic AI, one of a number of new companies offering ways to automate time-consuming tasks usually performed by nurses and medical assistants.
It’s the most visible sign of AI’s inroads into health care, where hundreds of hospitals are using increasingly sophisticated computer programs to monitor patients’ vital signs, flag emergency situations and trigger step-by-step action plans for care — jobs that were all previously handled by nurses and other health professionals.
AI helped me write papers in college, helped write letters to relatives, helped me create a very successful GoFundMe when my grandfather was hospitalized, helped me self diagnose a skin condition, and helped my mental health when I couldn’t see a therapist. There are 5 interactions with commercially deployed AI models I didn’t hate. There are a lot more.
I’m using ”Commercially deployed” in the context of ”company you interacted with had an AI represent them in that communication”. You don’t use AI for that to increase costumer satisfaction. (I wonder why I haven’t seen any AI products targeted at automated B2B sales?)
I won’t argue that GenAI isn’t useful for end consumers using it properly. It is.
(As an aside, I hope you and your grandfather get better!)