More like “Amazon refuses to take responsibly for something that was blatantly their fault until they’re publicly shamed for it.”
Yea, but that’s hard to fit on a shirt.
It’s more likely a contractor rather than an Amazon employee. I’m willing to bet there’s a rule in the contract that makes dispute resolutions more complicated and longer time to conclude than would be if Amazon hired the drivers themselves and bought their own vans.
Delivery drivers are really hit and miss. I’ve had some really good ones who pay attention to what they’re doing and treat my parcels with care. Others just stomp across the garden bed (plants notwithstanding); the worst I had was at my previous residence where they just threw the parcel towards the door rather than walk up the short path.
Honestly not surprised that Amazon didn’t want to pay up until they were forced to.
In my experience you get what you pay for. That is to say, if Amazon is only going to pay for apathetic drivers, it will only get apathetic driver.
