The thing that pisses me off the most is that they are disingenuous almost to the point of lying in interpreting that survey’s results. They say that 75% of users are interested in GenAI, when actually what they asked is whether people have used any GenAI at all in the recent past. And that still doesn’t mean they want GenAI in Proton. That’s a pretty significant sleight of hand. The more relevant question would have been the first one on what service people want the most. In that case only 29% asked for a writing assistant, which is still not the same thing as a full LLM. The most likely answer to “how many Proton customers want an LLM in Proton Mail” seems to be “few”.

This is old drama at this point. I’ll repeat what’s been said the previous times this was posted.

Proton did what they were legally required to do in the jurisdiction where they operate as a legitimate business. As an encrypted email provider they offer privacy but not necessarily anonymity, and they’re open about that. They even have multiple blogposts about how to use their service more anonymously. If you thought that by using ProtonMail you were getting full anonymity that’s your mistake.

In both the cases mentioned the users made OpSec mistakes: not using a VPN in one and linking their personal Apple email as a recovery email in the other. In the first case Proton wasn’t even logging the user’s IP until the police forced them to.