First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

Fontasia@feddit.nl · 3 months ago

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

Th4tGuyII@fedia.io · 3 months ago

Honestly that doesn’t sound much better - essentially whitewashing the vocals of call centre employees to make them sound more pleasant to horrible customers

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

AI can't fix what automation already broke