• Mercuri@lemmy.world
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    5 months ago

    “Your call is very important to us… but not so important that we would actually do anything about it like hiring more representatives. This message will repeat every 5 minutes until you get frustrated and hang up.”

      • JasonDJ@lemmy.zip
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        5 months ago

        Ugh I still have an air conditioner that was dead out of the box (bought it off season so didn’t use it till summer…summer 2020)

        Tried a bunch of times to call in but “due to the pandemic” (what a fucking catchall for anti-consumer behavior…if a huge company hadn’t figured out how to keep their call center staffed 5 months into it, then it’s clearly intentional), nobody ever answered the call in the hour or so I’d wait on hold, several times.

        I eventually gave up and just ate the cost.