A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
I would like it if it actually did something for me, (like automatically doing x, y, or z to my account on the backend based on my request) but instead it just feels like every one of the “AI-Powered” support bots is designed to try and make it as hard as possible for me to actually get anything done.
I would like it if it actually did something for me, (like automatically doing x, y, or z to my account on the backend based on my request) but instead it just feels like every one of the “AI-Powered” support bots is designed to try and make it as hard as possible for me to actually get anything done.