• owenfromcanada@lemmy.world
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    5 months ago

    It depends on their window.

    If they include call volume data back to the Neolithic period in their calculations, then yes, call volumes are higher than average (the average being 0.001 calls per century, rounding up).

    Pretty sure that’s how they do the math.

    • hemko@lemmy.dbzer0.com
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      5 months ago

      Or just let’s assume the phones are open 8 hours a day, 5 days a week. The average call volume would be drastically lower than during business hours

    • then_three_more@lemmy.world
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      5 months ago

      They’d just need to include the call volume for when they’re closed. Open 9-5 but take the average over a whole 24 hour day.

    • Mirodir@discuss.tchncs.de
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      5 months ago

      It’s even simpler. A strictly increasing series will always have element n be higher than the average between any element<n and element n.

      Or in other words, if the number of calls is increasing every day, it will always be above average no matter the window used. If you use slightly larger windows you can even have some local decreases and have it still be true, as long as the overall trend is increasing (which you’ve demonstrated the extreme case of).

      • dan@upvote.au
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        5 months ago

        It’s even simpler. They just lie about and always say it’s higher than average.